Unable to set up new Fitbit alta HR

[Dostio]

I have a new fitbit alta HR.

Fitbit app is installed on Iphone. (Bluetooth is on)

Fitbit is charged

Both devices don't find each other.

www.fitbit.com/setup keeps coming on screen from alta HR.

What is wrong?

Moderator Edit: Clarified Subject.

[SunsetRunner]

Hi @Dostio. Try this:

1. Open your iPhone’s bluetooth setting. If the Versa shows up, Forget it.
2. Open the Fitbit app. If your Alta HR shows up, scroll down to Remove This Device. 
3. Then, from within the Fitbit app, select Set Up Device. This process automatically sets up the bluetooth. 

It should work after that. Please let me know. 

[Dostio · Accepted solution]

Thx Carol for you reaction but it didn't solved the problem.

The Fitbit help desk provided the good one.

• Turn off the Bluetooth 
• reboot your mobile device 
• Restart your tracker by following the next steps here 
• Turn on the Bluetooth 
• Go to your Fitbit app 
• Select the account icon on the top right corner 
• Tap set up a device and follow the instructions prompt on the app

Looking forward to use it

[MarcoGFitbit]

Hello @Dostio, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you as well @SunsetRunner, thanks for your insight about this situation. 

@Dostio, I'm very glad your issue has now been resolved after our Support Team provided you some troubleshooting steps. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!