Unable to set up new tracker.

[AlexG75]

Need help!!

My old tracker died. Fitbit kindly set me a new one under warranty.

Go through all the set up device etc. Finds the device and gets me to enter the 4 digit pin.

The says connecting to Fitbit..... Thats it

No progress after that. Anyone help?

Moderator Edit: Clarified Subject.

[wmchapman]

go to the bluetooth settings on your mobile and delete or forget the old tracker.

Now try again (you can have multiple; but only one of each kind tracker attached 😉 )

Hope this helps Alex.

[MarcoGFitbit]

Hello @AlexG75, thanks for joining the Fitbit Community, it's  great to have you on board. Thanks for your insight and help @wmchapman, I really appreciate it. 

@AlexG75, I appreciate you have let me know how far in the process you've gone through. At this moment I would like to suggest you to follow @wmchapman recommendation and go to the Bluetooth settings on your phone and check if your old tracker is on the list of paired devices. If it is, tap on it and select "Forget this Device". Then, restart your tracker and try to set up your new device once again. Additionally, please update the Fitbit app if you haven't already as we have just released a new version.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[AlexG75]

Hi there

Tried everything but no luck.

1. Turn BT on and off

2. Removed app reinstalled app

3. Tried pairing though ios app. Finds fitbit, put in code but no further action.

4. Fitbit says there is an error with pairing via the fitbit connect after code.

5. Turned wireless on and off, reset phone and ios release update.

Any other suggestions. Getting frustrated now!

[MarcoGFitbit]

Hello @AlexG75, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have already tried the troubleshooting steps and that you have let me know which other steps you've taken in order to try to resolve this issue. At this moment I would like to ask you for a screenshot of the error message you're receiving when trying to pair your tracker so I can check this further. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[AlexG75]

The replacement refurbished pebble I was sent had not had the old account details wiped properly so it wouldn’t pair with my account as the email address was different. We found this out after doing an online chat, I have now been sent another pebble which has worked perfectly. 

[MarcoGFitbit]

Hello @AlexG75, I hope you're having a great day, I appreciate you have come back and let me know the resolution provided by our Support Team, I'm really glad you were sent a new tracker! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!