Unable to set up replacement Charge 2.

[workinnurse]

Got my replacement change 2 cause the first one quit tracking heart rate all together and now this one will not pair with iPhone 7 plus.  Had no issues with original fracker.  Been trying since Saturday - ready to throw out the window n run it over. 😡

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @workinnurse, have a warm welcome to the Fitbit Community, it's nice to have you on board. 

If your replacement Charge 2 is not setting up in your account, it's possible your phone is still looking for the old one in which case I would like to suggest the following:

• Open the Bluetooth settings on your phone and check if Charge 2 is on the list of paired devices. If it is, tap on it and select Forget this Device. 
• Restart your phone
• Restart your Charge 2

Then, proceed by setting up your tracker as a new device. Make sure there are no other Bluetooth devices and that you have a strong WiFi signal. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[workinnurse]

This is not an acceptable solution because it's still not working - biggest waste of money 

[workinnurse]

So my replacement charge 2 won't pair at all - have reset my phone so many times I think it's brand new - have reset the tracker multiple times as well as shutting off the Bluetooth n starting it again.  Very frustrating - the original one was easy to set up but this one I've had for 2 weeks now and nothing.  I can't pair with my iPad either.   I just don't get it. There were a few times in the beginning when it tried but wouldn't go past the point where you enter the code n then kept giving error message saying couldn't communicate with the tracker ?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @workinnurse, thanks for taking the time to reply, I hope you're having a great day. 

I moved your post to your previous thread so I can answer you properly. I've noticed you've already had a chat conversation with one of our agents and that your chat dropped when you were asked to force-close the app. At this moment, I've contacted our Support team and you should receive an email from them with further instructions. 

Thanks for your patience and understanding, in the meantime, if there's anything else I can do for you, don't hesitate to reply. 

[workinnurse]

Thank you

Sent from my iPhone

[MarcoGFitbit]

Hello @workinnurse, I hope you're having a great day. 

You're very welcome, please feel free to keep me updated about your situation, I'm sure our Support Team will be more than happy to continue assisting you further. 

Additionally, in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!