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Unable to set up tracker iOS11 / buttons on the app don't work.

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‎09-25-2017 09:49 - last edited on ‎09-26-2017 05:23 by Moderator Alum

‎09-25-2017 09:49 - last edited on ‎09-26-2017 05:23 by Moderator Alum

I updated to iOS11 on my phone and now the fitbit app won’t work, I just got a Fitbit and I haven’t been able to set it up because the buttons on the app don’t work 

 

Moderator Edit: Clarified Subject.

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‎09-26-2017 05:38

‎09-26-2017 05:38

Hello @beccafranklin1, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you updated the app recently? If so, please force-close it by double tapping the home button on your phone and swiping up the app. Then, open it again and try to set up your tracker. 

 

If your tracker is still unable to be set up, please reply to me with a screenshot of what you're able to see when trying to set it up, indicating which button is the one not working. That will be very helpful for me to check this further. 

 

Thanks for your patience and understanding, in case you need anything else, please feel free to reply as well. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎09-26-2017 05:38

‎09-26-2017 05:38

Hello @beccafranklin1, thanks for joining the Fitbit Community, it's great to have you on board. Smiley Happy

 

Have you updated the app recently? If so, please force-close it by double tapping the home button on your phone and swiping up the app. Then, open it again and try to set up your tracker. 

 

If your tracker is still unable to be set up, please reply to me with a screenshot of what you're able to see when trying to set it up, indicating which button is the one not working. That will be very helpful for me to check this further. 

 

Thanks for your patience and understanding, in case you need anything else, please feel free to reply as well. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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0 Votes