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Unable to sync Alta HR with my new phone.

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‎12-13-2018 13:57 - last edited on ‎12-17-2018 07:15 by Moderator Alum

‎12-13-2018 13:57 - last edited on ‎12-17-2018 07:15 by Moderator Alum

I have recently just gotten a new phone (iPhone 7). When I went to connect my Fitbit Alta HR to my iPhone through the Fitbit app it didn't work. Although it is still working on my old phone (iPhone 5S). I can sync my Fitbit through my old phone but my new phone won't sync it at all. I have looked up answers to similar questions and they haven't worked. I have tried turning my Bluetooth off and then on again, restarting my phone and the app. Nothing seems to work. Just wondering whether anybody knows what to do or whether this issue has happened with anybody else?

 

Moderator Edit: Clarified Subject.

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‎12-14-2018 00:23

‎12-14-2018 00:23

If your old phone is still around make sure it doesn't have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone

View best answer in original post

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3 REPLIES 3

‎12-14-2018 00:23

‎12-14-2018 00:23

If your old phone is still around make sure it doesn't have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone

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‎12-14-2018 00:24

In response to SteveH

‎12-14-2018 00:24

Thank you. This worked! 

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‎12-17-2018 07:39

In response to HannahMay00

‎12-17-2018 07:39

Hello @HannahMay00, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. Smiley Happy

 

@HannahMay00, thanks for your participation in the Forums and for coming back letting us know @SteveH's instructions were helpful for you, we're very glad. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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