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Unable to sync Charge 2 replacement.

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‎05-31-2019 02:33 - last edited on ‎06-01-2019 07:09 by Moderator Alum

‎05-31-2019 02:33 - last edited on ‎06-01-2019 07:09 by Moderator Alum

Yet again I have received a replacement charge2 pebble due to the last replacement not syncing after I bought a new one that lasted a few months,and guess what?yup this one is not syncing at all I have tried everything again even this time tried on two PC’s.It will just not find it.Yes I have reset it,yes I have reset the iPhone the PC even down to factory settings,yes I have reset my app and account,anymore suggestions out there please before I launch this pebble into the sea 😞 

 

Moderator Edit: Clarified Subject.

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‎06-01-2019 07:13

‎06-01-2019 07:13

Hello @Chamley74 I hope you're doing well, it's nice to see you around the Fitbit Community. 

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment I would like to ask you to go to your phone Settings > Bluetooth and remove every Fitbit device that might appear here. 

 

After that, restart your phone and try to set up your Charge 2 as a new device to reset the Bluetooth connection between both devices:

  1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
  2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
  3. Choose your tracker and follow the onscreen instructions to continue
  4. When the app asks you to replace your current tracker, please replace it and continue with the process.
  5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I appreciate your patience and understanding, give this a try and let us know the outcome. 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎06-01-2019 12:24

In response to MarcoGFitbit

‎06-01-2019 12:24

Hi Marco
Right tried that even down to removing everything from Bluetooth and restarted the phone,even tried on my sons and wife’s phones and tablets.Looking on other forums and found out that firmware 22.53.04 that was on both the replacement pebbles is absolutely rubbish.so hopefully Fitbit will replace this with a new charge2 or 3.

Sent from my iPhone
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