05-31-2019
02:33
- last edited on
06-01-2019
07:09
by
MarcoGFitbit
05-31-2019
02:33
- last edited on
06-01-2019
07:09
by
MarcoGFitbit
Yet again I have received a replacement charge2 pebble due to the last replacement not syncing after I bought a new one that lasted a few months,and guess what?yup this one is not syncing at all I have tried everything again even this time tried on two PC’s.It will just not find it.Yes I have reset it,yes I have reset the iPhone the PC even down to factory settings,yes I have reset my app and account,anymore suggestions out there please before I launch this pebble into the sea 😞
Moderator Edit: Clarified Subject.
06-01-2019 07:13
06-01-2019 07:13
Hello @Chamley74 I hope you're doing well, it's nice to see you around the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment I would like to ask you to go to your phone Settings > Bluetooth and remove every Fitbit device that might appear here.
After that, restart your phone and try to set up your Charge 2 as a new device to reset the Bluetooth connection between both devices:
I appreciate your patience and understanding, give this a try and let us know the outcome.
06-01-2019 12:24
06-01-2019 12:24