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Unable to sync Charge 3, iOS update required, but no update

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This morning my Fitbit Charge 3 stopped syncing. The app is telling me the version is no longer supported, but I show to be up to date, last updated 2 days ago.   I'm at 3.23.1 (966). Any ideas?

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Accepted Solutions

Welcome to the Fitbit Community, @TheresaE-LetsGo.

 

I am sorry to hear your Charge 3 tracker stopped syncing. I appreciate the additional details and I am here to help. I recommend confirming if your iOS device is up-to-date by following these steps: Update your iPhone, iPad, or iPod touch.

 

I suggest trying the following steps to sync your tracker:

 

  1. Go into your phone's Bluetooth menu.
  2. Tap on the icon next to your Fitbit device.
  3. Press Forget this device.
  4. Re-open the Fitbit app and re-bond your device. 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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3 REPLIES 3

Welcome to the Fitbit Community, @TheresaE-LetsGo.

 

I am sorry to hear your Charge 3 tracker stopped syncing. I appreciate the additional details and I am here to help. I recommend confirming if your iOS device is up-to-date by following these steps: Update your iPhone, iPad, or iPod touch.

 

I suggest trying the following steps to sync your tracker:

 

  1. Go into your phone's Bluetooth menu.
  2. Tap on the icon next to your Fitbit device.
  3. Press Forget this device.
  4. Re-open the Fitbit app and re-bond your device. 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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Hi ... Later in the day it just started working again. Still on the same OS and firmware versions. Not sure what happened. Sorry I forgot to update the post.

Thanks! Theresa
Sent from my iPhone
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Hi @TheresaE-LetsGo, thank you for your reply.

 

I am glad to hear the issue was resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience without any issues. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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