Unable to sync Charge 3, iOS update required, but no update

[TheresaE-LetsGo]

This morning my Fitbit Charge 3 stopped syncing. The app is telling me the version is no longer supported, but I show to be up to date, last updated 2 days ago.   I'm at 3.23.1 (966). Any ideas?

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @TheresaE-LetsGo.

I am sorry to hear your Charge 3 tracker stopped syncing. I appreciate the additional details and I am here to help. I recommend confirming if your iOS device is up-to-date by following these steps: Update your iPhone, iPad, or iPod touch.

I suggest trying the following steps to sync your tracker:

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Re-open the Fitbit app and re-bond your device. 

For complete troubleshooting instructions see Why won't my Fitbit device sync?

Keep me posted on the outcome. I'll be around if you have any additional questions.

[TheresaE-LetsGo]

Hi ... Later in the day it just started working again. Still on the same OS and firmware versions. Not sure what happened. Sorry I forgot to update the post.

Thanks! Theresa
Sent from my iPhone

[LiliyaFitbit]

Hi @TheresaE-LetsGo, thank you for your reply.

I am glad to hear the issue was resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience without any issues. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

Keep on visiting the forums. Happy stepping!