06-17-2020 06:03
06-17-2020 06:03
This morning my Fitbit Charge 3 stopped syncing. The app is telling me the version is no longer supported, but I show to be up to date, last updated 2 days ago. I'm at 3.23.1 (966). Any ideas?
Answered! Go to the Best Answer.
06-18-2020 15:57
06-18-2020 15:57
Welcome to the Fitbit Community, @TheresaE-LetsGo.
I am sorry to hear your Charge 3 tracker stopped syncing. I appreciate the additional details and I am here to help. I recommend confirming if your iOS device is up-to-date by following these steps: Update your iPhone, iPad, or iPod touch.
I suggest trying the following steps to sync your tracker:
For complete troubleshooting instructions see Why won't my Fitbit device sync?
Keep me posted on the outcome. I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-18-2020 15:57
06-18-2020 15:57
Welcome to the Fitbit Community, @TheresaE-LetsGo.
I am sorry to hear your Charge 3 tracker stopped syncing. I appreciate the additional details and I am here to help. I recommend confirming if your iOS device is up-to-date by following these steps: Update your iPhone, iPad, or iPod touch.
I suggest trying the following steps to sync your tracker:
For complete troubleshooting instructions see Why won't my Fitbit device sync?
Keep me posted on the outcome. I'll be around if you have any additional questions.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
06-18-2020 20:20
06-18-2020 20:20
06-19-2020 14:20
06-19-2020 14:20
Hi @TheresaE-LetsGo, thank you for your reply.
I am glad to hear the issue was resolved. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience without any issues.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.
Keep on visiting the forums. Happy stepping!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.