Unable to sync Charge HR after latest update.

[Thys2]

After installing app update my ChargeHR is suddenly not syncing. Any suggestions?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Thys2, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Have you restarted your phone and your tracker lately? If so, I would like to suggest you to turn off the Bluetooth on your phone for 15 seconds, then turn it back on. If the tracker is still not syncing, my best recommendation would be setting up your tracker as a new device in order to reset the connection between the tracker and your phone. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and let me know the outcome! 

[shannongmac]

Same happening for me. It will sync, and then drop the Bluetooth connection it seems. This goes on for hours and then it will randomly sync again.

[shannongmac]

 I did this four times yesterday until it finally fixed it. Not really looking forward to doing this every single day. 

[MarcoGFitbit]

Hello @shannongmac, I hope you're having a great day, thanks for joining the conversation. 

Thanks for letting me know your issue has now been resolved. If you find yourself trying the troubleshooting steps on a daily basis, please feel free to reply, I'll be happy to continue assisting you. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

[Thys2]

Hi, thanks for the advice. It works. However, it keeps happening and it is proving quite annoying to pair my Fitbit every day all over again. 🙂 It also loses some exercising info when it does sync after pairing. Any other suggestions?

[MarcoGFitbit]

Hello @Thys2, I hope you're doing well, thanks for taking the time to reply. 

If you're still experiencing the same exact issue with your tracker my best recommendation would be enabling All-Day Sync in the Fitbit app to improve the connection between your tracker and your phone. 

To enable All-Day Sync, open the Fitbit app and tap on Account > Your Tracker > All-Day Sync. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Thys2]

Hi Marco. All-day sync has been enabled. Problem persists...

[MarcoGFitbit]

Hello @Thys2, thanks for taking the time to reply, I hope you're having a great day. 

Have you updated the app recently? Are you running iOS11? If so, it's possible that the syncing issues are related to the new OS. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. Once I have more information to share with you, I'll make sure to update this thread accordingly. 

Thanks for your patience and understanding, please don't hesitate to reply if there's anything else I can do for you in the meantime.