Unable to sync Fitbit Ionic.

[jdecandido]

My ionic will not sync to my iPhone. I’ve gone through ALL the troubleshooting. I’ve updated the app and have the latest iOS. Anyone else have this issue and if so, do you have a fix?  Thanks!

Moderator Edit: Clarified Subject.

[SteveH]

It's tricky to suggest anything when you have tried everything. It would be more useful to list what you have tried so we can perhaps spot something you haven't tried.

I assume you tried the restart process. How many times did you try it though? It's known to not always and it's recommended to try it at least 3 times:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

[MarcoGFitbit]

Hello @jdecandido, I hope you're doing well, it's great to have you on board the Fitbit Community. It's great to see you too @SteveH, thanks for all your help. 

@jdecandido, thanks for bringing this to my attention and for letting me know you have already tried to troubleshoot your issue. As @SteveH mentioned, would it be possible for you to reply with the exact steps you've already tried? That will be very helpful for us to determine what should we do next and provide more options. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[jdecandido]

Thanks everyone! It’s fixed now!

Thank you,

Joy DeCandido

[MarcoGFitbit · Accepted solution]

Hello @jdecandido, I hope you're doing well, thanks for taking the time to reply and let us know your issue has now been resolved, I'm very glad! 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!