Unable to sync after updating to iOS 11

[Shargrove]

Fitbit data will not update/sync after iOS11.  Any tips?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Shargrove, have a warm welcome to the Fitbit Community, it's great to see new faces around! 

Which tracker are you currently using? Have you restarted your phone and your tracker lately? If so, please turn off the Bluetooth on your phone for 15 seconds, then turn it back on and check if the tracker starts syncing. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the syncing process.

If your tracker is still not syncing, please add it as a new device to reset the connection between the tracker and the phone. Don't worry, none of the information previously stored in the account will be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Shargrove]

Thanks for the help.  The tips worked.

[MarcoGFitbit]

Hello @Shargrove, I hope you're having a great day, thanks for replying and letting me know your issue has now been resolved, I'm glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. 

Happy stepping! 

[anniemag]

Hi. 

I am also having problems with my Charge HR syncing. It just stalls out. 

I am following the instructions above. When I go to re-set-up the tracker I get error..

The operation couldn't be completed. (com.fitbit.HTTP error 0.). Now I'm not connected at all.

Any help would be appreciated.

[MarcoGFitbit]

Hello @anniemag, thanks for joining the conversation, it's nice to see you around. 

Thanks for bringing this to my attention, our team is aware of this issue and is working towards a prompt and proper resolution. In the meantime, please restart your phone and try to set up your tracker again. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.