Unable to sync and unable to receive notifications.

[LalaWash]

I’m unable to syncs my charge 3 to my iPhone unless I open the app. Also unable to recieve notifications. I have the new version that came out 1/7 but not change. Any suggestions would be great!? 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @LalaWash, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us.At this moment, I would like to suggest you to go to the Fitbit app and tap on Account > Charge 3 and enable All-day Sync, this will establish a link between your phone and your tracker. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue, this way the Charge 3 will not disconnect from the Bluetooth devices. This will make your tracker sync in the background without having to open the Fitbit app. 

Note that it has been tested and confirmed that All-day will not drain the battery on your phone faster than usual. 

Now, when it comes to Notifications, have you restarted your Charge 3 and your phone recently? If so, make sure your Charge 3 can receive Notifications by pressing down the button for 2 minutes and check that Notifications are ON. If everything seems to working fine, I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, please go to your phone Settings > Notifications > Fitbit and Settings > Notifications > Messages and check that the following is enabled:

I hope this can be helpful, give it a try and keep me posted in case you need anything else.