Unable to sync iPad with Charge 3 after downloading app v.2.80

[MarkKUK]

Downloaded V2.8 about an hour ago on my iPad and now my Charge3 will NOT connect to my iPad, not even visible!

anyone have a fix?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @MarkKUK, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that your Charge 3 will not sync nor pair through the Bluetooth Settings on your iPad, if it's not showing up here, it means a Bluetooth connection has not been established yet. 

To enable this link please enable All-day Sync. Once you do, a pop-up will appear asking you to "pair" your phone with your tracker. Please enable it, this will establish the link and the Charge 3 will appear on the list of paired devices on your phone Bluetooth Settings. 

To enable All-day Sync:

1. In the Fitbit app go to Account > Charge 3
2. Scroll down and enable All-day Sync. 

Please note that it has been tested and confirmed that All-day Sync will not drain the battery on your tracker or your phone faster than usual. 

Now, if after enabling the Bluetooth link your Charge 3 is still not syncing correctly, please try the following:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[MarkKUK]

Resolve was to remove charge3 from account and start over including a second software update to the tracker, lost 1 nights data doing this.

3 days after doing the above it lost sync again, had to remove and reinstall, it had been ok since the third attempt........hope it stays this way?

[MarcoGFitbit]

Hello @MarkKUK, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know the troubleshooting steps you took in order to resolve this issue. I understand you got it running on your third attempt, thanks for letting us know. Please feel free to reply in case you experience this issue again or if you need assistance with anything else. 

In the meantime and in case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SRL0413]

No matter what I do iPad will only go as far as taking the 4 numbers on my Charge 3 and says connecting to Fitbit and turns forever. Phone seems fine. No what?

[MarcoGFitbit]

Hello @SRL0413, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate you have shared your experience with us. It seems your device is not setting up correctly to your account, in which case I would like to suggest you the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 3 one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

[MichaelPacello]

No longer works with iPad. Tried everything multiple times, had to sync it to my phone. Why upgrade an app to only work with phones. I've been doing all workouts on my iPad for years. Kind of pisses me off. Stupid and frustrating. 

[LZeeW]

@SRL0413  Please excuse me if I misunderstand what you are saying.  If your Charge 3 is set up on your phone, you don't need to set it up on your iPad.  You just need to log in to your account on the app on your iPad.  Synced data is on the Fitbit servers, viewable from any compatible device.

@MichaelPacello  You say you are using an iPad for years.  How old and what version is your iPad?  Your iPad needs to support iOS 10 with the current version of the app.  I have a trusty 3rd generation iPad, but the OS is maxed out at iOS 9.

[MichaelPacello]

I always used my iPad until this last week. The app automatically "cleaned things up" and ever since it stopped syncing up to my iPad, unless I rebooted, shut off Bluetooth etc and then after several attempts it would eventually sync up. Today it stopped all together, it was only then that I downloaded the app for my phone and it synced up to my phone. I have all my workout apps on my iPad as my phone is for work.

Sent from my iPad
Thanks,
Mike Pacello

[LZeeW]

@MichaelPacello  Please check you iPad to see the OS it is using.  Go to Settings > General > About.  It must be iOS 10 or later. Also, make sure your model iPad is on the list of compatible devices.  My 3rd generation is no longer compatible.

You say your iPhone is for work.  Do you have a compatible personal phone?

[MarcoGFitbit]

Hello @MichaelPacello, have a warm welcome to the Fitbit Community, thanks for joining the conversation. It's nice to see you too @LZeeW, I appreciate all your help. 

@MichaelPacello, I appreciate you have joined us and reported this to us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to gather some information from you so we can check this further:

1. iPad model you're using. 
2. OS version running on your iPad
3. App version installed (go to Account > Help to get it)
4. Exact list of troubleshooting steps.
5. Other devices you use to sync your tracker. 

This will be very helpful for us to determine what we should do next. Thanks for your patience and understanding, we'll be waiting to hear from you. 

[MarkKUK]

I have done this at least 10 times in the past 2 hours, even fully charged Fitbit to rule that out

Still not connecting 

[MarcoGFitbit]

Hello @MarkKUK I hope you're doing well, thanks for having tried the troubleshooting steps provided earlier. 

Would it be possible for you to reply to us with the following information from you so we can check this further:

1. iPad model you're using. 
2. OS version running on your iPad
3. App version installed (go to Account > Help to get it)
4. Charge 3 version (go to Account > Charge 3 to get it)
5. A screenshot of what you're able to see when you tap on Account. > Charge 3.

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[FitFlyer98]

OK, I think I’ve given up trying to sync with my iPad.  It set up great with my iPhone and works great but WILL NOT stay synced with my iPad.  I had it once but it doesn’t stay.  Please fix this in your next software update.  I’ve tried all the procedures listed in the help docs but to no avail.

[MarcoGFitbit]

Hello @FitFlyer98 thanks for joining the conversation, it's great to welcome new members to the Fitbit Community. 😄

I appreciate your participation in the Forums and for sharing your experience with us. Please note that if you're syncing with 2 devices, it's possible your device has established a Bluetooth connection with your iPhone, which makes difficult for your iPad to sync with the device. 

At this moment, I would like to suggest you to go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. After that, turn off the Bluetooth on your phone and try to sync with your iPad. 

Give these steps a try and let us know the outcome!