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Unable to sync iPhone 6 to HR

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‎05-23-2016 08:31

‎05-23-2016 08:31

I have followed all the recommended steps to sync my devices for an hour-nothing works. I have accomplished this before. I AM SO FRUSTRATED!! It's taking all the fun out of using Fitbit!
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‎05-28-2016 08:41

‎05-28-2016 08:41

Welcome to the Fitbit Community @Esue! I hope you're doing great! 

Let me help you out, try doing the restart again 2 or 3 times in a row then double check that your mobile network is working properly, reboot your tracker and log out and log back in from the app. If the issue persists contact support so they can review your device history and tell you the options. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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