Unable to sync my Fitbit with the app.

[jsawtell]

Updated my phone to iPhone 8 and now it only syncs after I delete and re-installing. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @jsawtell, have a warm welcome to the Fitbit Community, it's great to have you on board. 

Thanks for bringing this situation to my attention. Tell me, which tracker are you currently using? Have you restarted the tracker and your phone already? If so, I would like to suggest you the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[jsawtell]

Hi

Thank you for your reply. I have a charge 2 and use the Fitbit app on my iPhone 8. It syncs for a couple of days and then stops. So I then delete the app and re install it and it then works for a couple of days.

The phone is up to date as only had it two weeks and updated it then.

Any suggestions

Jackie

Sent from my iPhone

[MarcoGFitbit]

Hello @jsawtell, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have let me know the troubleshooting steps you've already tried. At this moment I would like to suggest you to enable All-day Sync in the Fitbit app to prevent your Charge 2 from losing connection with your phone. 

To enable All-day Sync, go to the Fitbit app and tap on Account > Charge 2 > All-day Sync, you will receive a pop-up asking you if you want to "pair' your tracker to your phone, please tap on Pair, this will establish a Bluetooth link with your phone so your phone can sync without inconveniences.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.