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Unable to log in to app (iPhone 5)

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‎07-14-2018 08:46 - last edited on ‎07-17-2018 10:07 by Moderator Alum

‎07-14-2018 08:46 - last edited on ‎07-17-2018 10:07 by Moderator Alum

i have reset data and time on phone; deleted and re-installed the app; can log in on computer so i know password is and connection is ok? why is app not working after upgrade?

 

Moderator Edit: Clarified Subject.

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‎07-17-2018 11:00

‎07-17-2018 11:00

Hello @hughespame, I hope you're doing well, thanks for joining the Fitbit Community. Smiley Happy

 

I appreciate you have brought this to my attention. Tell me, are you getting an error message when trying to log in to your account or is the app crashing or loading for a long period of time? At this moment I would like to suggest you to update the Fitbit app to the latest version (2.53.1) and try to log in again. If you're still unable to, please let me know and if you're getting an error message, please take a screenshot and reply to me with it. 

 

I hope this can be helpful, give it a try and let me know the outcome! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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