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Unable to sync my tracker with the app.

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‎07-05-2018 07:01 - last edited on ‎07-10-2018 08:07 by Moderator Alum

‎07-05-2018 07:01 - last edited on ‎07-10-2018 08:07 by Moderator Alum

iPhone 7 here and have the app updated to the most recent. As of today my fitbit won't sync which means I can't look at my sleep log for the night. Also can't add food to my food log because it only gives me the option to create or add things that I have had before and cannot add water intake because nothing will select when I press the cup size and when I manually add it doesn't reflect. The only things currently working is cycle tracking on my end. Anyone else having issues with the app? Any way to fix it from my end so I can get back to tracking things?

 

Moderator Edit: Clarified Subject.

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‎07-05-2018 10:42

‎07-05-2018 10:42

Reinstalling the app seems to have solved this. Everything seems to be working fine now on my end. 

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‎07-05-2018 10:42

‎07-05-2018 10:42

Reinstalling the app seems to have solved this. Everything seems to be working fine now on my end. 

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‎07-10-2018 08:08

In response to Ladyash

‎07-10-2018 08:08

Hello @Ladyash, I hope you're doing well, it's nice to see you around. I'm very glad to know that after reinstalling the app the issues seem to have been resolved. Smiley Very Happy

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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