Unable to sync or get Notifications on Ionic.

[joyously]

Even after update IONIC only synced one time and now is not syncing and still no notifications.  very frustrated!!  Please provide an update to correct these features.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @joyously, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, if you're still having trouble syncing your Ionic, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

As your Ionic hasn't been syncing correctly, this explains why you're not able to receive Notifications. If your watch starts syncing but you're still unable to receive Notifications, please reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[joyously]

I have followed all the directions provided but it has not worked. The phone searched for over two hours and could not find the fitbit. Additionally the time on my Fitbit is a half an hour off so all my alarms are incorrect. This is extremely frustrating as the situation has only worsened. At this point I am ready to ask Fitbit for a refund and I will move to another type of fitness watch. Very disappointed in this situation.

[MarcoGFitbit]

Hello @joyously, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back after trying the troubleshooting steps on this thread. At this moment, if your Ionic is still not syncing, my best recommendation would be setting up your watch as a new device to reset the connection between the Ionic and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your watch as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome.