Unable to sync to iPad

[sillywilley]

I can only get data through the iPad app if I have synced my charge HR through my laptop first. Could someone explain how I simply sync to my iPad app directly? 

[anj_pineda]

Hi @sillywilley! I'm glad to help you with this. 

Maybe the following are the reasons why you can't sync using your iPad:

1. The Fitbit app version in your iPad is not updated. To see if there's an available update, you can follow these steps:

1. Tap the App Store app.
2. Tap the Updates tab. If the Fitbit app has an update, you’ll see it in the Available Updates list.
3. Tap Update.

2. If you will sync your tracker using your iPAD, make sure that there is no active Bluetooth connection nearby.

For more syncing troubleshoots, you can visit this help article.

Hope this helps!