06-11-2017 13:50
06-11-2017 13:50
I can only get data through the iPad app if I have synced my charge HR through my laptop first. Could someone explain how I simply sync to my iPad app directly?
06-12-2017 16:11
06-12-2017 16:11
Hi @sillywilley! I'm glad to help you with this.
Maybe the following are the reasons why you can't sync using your iPad:
1. The Fitbit app version in your iPad is not updated. To see if there's an available update, you can follow these steps:
2. If you will sync your tracker using your iPAD, make sure that there is no active Bluetooth connection nearby.
For more syncing troubleshoots, you can visit this help article.
Hope this helps!