11-02-2017
15:54
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11-04-2017
05:16
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MarcoGFitbit
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SunsetRunner
11-02-2017
15:54
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11-04-2017
05:16
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MarcoGFitbit
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I am struggling with syncing my iPhone 8. This device is not on the compatability list. When will there be an update for newer.devices? To get it to sync I have to switch my device off then restart. I then have to log into the Fitbit app again. It still then takes some time to update the Fitbit. It’s very frustrating. Any advice please?
Moderator Edit: Clarified Subject.
11-02-2017 17:18
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11-02-2017 17:18
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Im using iphone 8 and syncing works perfekt.

11-04-2017 05:19
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11-04-2017 05:19
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Hello @Gkv and @SunsetRunner, have a warm welcome to the Fitbit Community, it's great to have you on board.
Thanks for your input @Gkv, at this moment we have just released a new update on the Fitbit app that adds compatibility of the app with the iPhone 8.
@SunsetRunner, at this moment I would like to suggest you to update the app and check if your tracker is still having difficulties syncing. Please note that the latest app update also includes compatibility for MobileTrack on iPhone 8, and that we will soon update the compatibility list.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

11-05-2017 02:29
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SunsetRunner
11-05-2017 02:29
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Any ideas please ?
Sue
Sent from my iPhone

11-06-2017 05:48
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11-06-2017 05:48
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Hello @SunsetRunner, I hope you're doing well, thanks for joining the conversation.
Please note that your Fitbit tracker does not pair to the Bluetooth on your phone through your phone's Settings, it pairs using the Fitbit app. If you'd like to enable All-day Sync go to the Fitbit app and tap on Account > Your Tracker > All-day Sync and enable it. You will receive a pop-up asking you if you'd like to pair the tracker to your phone, tap PAIR and All-day Sync will be enabled.
I hope this can be helpful, give it a try and let me know the outcome!

11-10-2017 11:15
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SunsetRunner
11-10-2017 11:15
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After doing the All day sync.... I get a message stating pairing failed. So no improvement

11-13-2017 06:17
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11-13-2017 06:17
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Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply.
At this moment I would like to suggest you the following steps:
- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app.
- Turn off Bluetooth from the phone Settings (not through Control Center)
- Open the Fitbit app and turn on WiFi again.
- Go to Account > Your tracker > All-day Sync and try to enable it again.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

03-18-2018
08:45
- last edited on
03-19-2018
05:35
by
MarcoGFitbit
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03-18-2018
08:45
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03-19-2018
05:35
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MarcoGFitbit
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I was able to get the Alta to work by going to the Fitbit App and setting up a new device. Went through the steps as I did when it was new and that seemed to do the trick rather than the other suggestions offered.
Hope that helps everyone who has struggled with this.
Moderator Edit: Format.

03-19-2018 05:37
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03-19-2018 05:37
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Hello @Marathonmom248, thanks for joining the conversation, it's great to have you on board.
I appreciate you have let us know the troubleshooting steps you took in order to resolve this issue, I'm sure they will be very helpful for many members of the Community facing the same situation. I'm very glad your issue has now been resolved.
In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

04-21-2018 12:01
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04-21-2018 12:01
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I have followed all helps and my iphone 8 will not send notifications to firbit alta for phone calls and texts. Ive turned on everything. Deleted app and downloaded again. Checked bluetooth. Turned phone off and on. Still no success. Can you think of anything i might have missed?

04-21-2018 12:30
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04-21-2018 12:30
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Feel free to keep bugging me and hopefully we will figure it out. You have a Fitbit Alta (doesn’t track HR) as that’s what I’ve been working with.
Melinda
Sent from my iPhone

04-21-2018 12:33
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04-21-2018 12:33
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call alerts to firbit band.

04-21-2018 13:59
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04-21-2018 13:59
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Wishing you luck. But our iPhone 8 has worked with the Fitbit Alta. We got our Alta in January.
Sent from my iPhone

04-21-2018 14:01
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04-21-2018 14:01
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decided to fully sync!!

04-21-2018 14:09
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04-21-2018 14:09
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Best wishes!
Sent from my iPhone

04-23-2018 07:29
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04-23-2018 07:29
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Hello @can328, thanks for joining the conversation. @Marathonmom248, it's great to see you around, thanks for taking the time to reply.
@can328, please note that the iPhone 8 is currently included in our list of compatible devices, I'm very glad your tracker is now syncing correctly.
@Marathonmom248, I'm also very glad your issue has now been resolved as well, I appreciate you've taken the time to reply and provided help to @can328.
If there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply!

07-14-2018 14:31
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SunsetRunner
07-14-2018 14:31
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I've tried this a number of times today, multiple resets of Alta, iPhone 8, delete my app, reinstall. Are there other steps to try?

07-14-2018 15:08
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07-14-2018 15:08
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I did those things as well as just went to the app. Clicked the the top right “business card” looking icon and then just clicked set up device (even though I had the device up above) and went through the steps. Between that and shutting my phone completely off and on. Also ensuring my iPhone had the updated OS system. It eventually worked. My husbands took several tries of shutting off/on, deleting the device and app, as well as just simply adding a new device (even though it was listed above the “add a device” button).
Wish you luck! It’s great to have it working to get calls and texts.

07-16-2018 11:00
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07-16-2018 11:00
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Hello @SunsetRunner, thanks for joining the conversation, have a warm welcome to the Fitbit Community. It's great to see you around too @Marathonmom248, I appreciate you have taken the time to let us know the troubleshooting steps you took in order to fix your issue, I'm very glad everything got resolved.
@SunsetRunner, thanks for letting me know the troubleshooting steps you've tried so far. If you have already tried @Marathonmom248's recommendations, I would like to suggest you the following:
- Make sure the latest version of the Fitbit app is installed on your phone.
- The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
- Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
- Check that your Fitbit device's battery isn't critically low.
If your device still won't sync, try these steps:
- Force quit the Fitbit app.
- Go to Settings > Bluetooth and turn Bluetooth off and back on.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart your phone again.
- Open the Fitbit app.
- If your Fitbit device didn't sync, restart it one more time.
- If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
- If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

07-19-2018 16:19
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SunsetRunner
07-19-2018 16:19
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My Alta is synching to the app, however, I'm not able to get notifications via text or phone calls from my iPhone to my Alta. Thanks

