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Unable to sync with iPhone X

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‎11-12-2019 16:23 - last edited on ‎11-14-2019 19:45 by Fitbit Moderator

‎11-12-2019 16:23 - last edited on ‎11-14-2019 19:45 by Fitbit Moderator

Hey there,

 

I can't believe I've just spent 2 hours trying EVERYTHING to make my inspire HR works with my iPhone X. I realized after the upgrade to the latest iOS release, data was not syncing. Actually, the device would not connect to the phone. Tried pretty much everything in no particular order: 

 

- Turn on/off bluetooth on iphone

- Reinstalled app

- Reboot iphone

- Factory reset the inspire HR

- Reboot of the inspire HR

- Made sure bluetooth was given access to the fitbit app 

- Deleted the device from the bluetooth menu on the phone

 

The inspire HR just can't find my phone. 

 

So now I'm left with a brick. It was working fine since July 😞 

 

Dunno if I should be angry at Apple or Fitbit/Google ... or both for not working well together. With the Google acquisition I don't see it working any better.

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎11-12-2019 22:40

‎11-12-2019 22:40

My Charge 2 is the same, can’t get it to connect to my iPhone at all - they can’t see each other
Allie
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‎11-13-2019 14:12 - edited ‎11-13-2019 15:15

‎11-13-2019 14:12 - edited ‎11-13-2019 15:15

Will there be a fix coming? 

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‎11-20-2019 14:17

In response to fredus

‎11-20-2019 14:17

Thanks for your help Fitbit. 

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