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Unable to update Fitbit app on iPhone 7

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‎12-05-2019 11:24 - last edited on ‎12-06-2019 12:15 by Fitbit Moderator

‎12-05-2019 11:24 - last edited on ‎12-06-2019 12:15 by Fitbit Moderator

I received a notification today that there was an update to the fitbit app. I tried to install the update on my iPhone that haas wireless enabled and the app kept looking for wireless - which works on the phone - but the update keop "looking for wireless". Any suggestions? The device works with current software and does what I need. Is there any downside in ignoring the update?

 

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iPhone 7 on iOS 13.2.3

 

Moderator edit: updated subject for clarity and merged reply

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‎12-06-2019 15:21

In response to SunsetRunner

‎12-06-2019 15:21

Thanks for the reply. I finally found the problem. I normally use the
watch wirh my iPhone. We had changed our router (replaced an
unsupported Apple TimeCapsule) and changed the WiFi password. I had
not updated the WiFi on the watch. Finally found and fixed the
problem... The update worked!

Thanks,
John

View best answer in original post

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3 REPLIES 3

‎12-06-2019 10:49

‎12-06-2019 10:49

Hello and welcome to the Fitbit Community @SunsetRunner 

I certainly would encourage you to update your Fitbit App to the latest version. Each update comes with its own fixes and performance improvements. I would try turning your iPhone off, wait 1-2 mins, restart your iPhone then try to perform the update again. Hopefully that will work. 
😃 Please keep me updated 

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‎12-06-2019 15:21

In response to SunsetRunner

‎12-06-2019 15:21

Thanks for the reply. I finally found the problem. I normally use the
watch wirh my iPhone. We had changed our router (replaced an
unsupported Apple TimeCapsule) and changed the WiFi password. I had
not updated the WiFi on the watch. Finally found and fixed the
problem... The update worked!

Thanks,
John
Best Answer

‎12-06-2019 15:30

In response to SunsetRunner

‎12-06-2019 15:30

That is fantastic news @SunsetRunner! I’m so happy your up and running again again. Happy Stepping! Enjoy your weekend 😃

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