Unable to update my starting weight date

[CG101]

Hi,

I have been trying to edit my starting weight and date to match when I actually started to loose weight back in December, and it will not save.

I have carried out ALL the recommended troubleshooting measures (updating app, deleting and re-downloading app etc etc ETC…) and in-spite of this, I have had no luck. 

I have also contacted Fitbit support directly and there has been no change.

I work as an admin so I have a good understanding of basic tech, and I can guarantee this is a software issues/bug that is causing the system to not sync/save this information correctly.

Would like this resolved ASAP, thank you.

[LZeeW]

Hi @CG101   You are describing an app issue.  Do you use an Android or iPhone?  You post can get moved to a better fit forum, where you might get more help.

[CG101]

iPhone here!

[LZeeW]

@CG101   I moved your post to the iOS app forum.  I'm sorry, but I can't help you.  I don't have a weight loss plan.