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Unable to use connected GPS.

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‎07-30-2018 00:00 - last edited on ‎07-31-2018 08:06 by Moderator Alum

‎07-30-2018 00:00 - last edited on ‎07-31-2018 08:06 by Moderator Alum

I have followed the steps and enabled location on my iPhone, then done all steps to enable location and GPS on the app but when I try to start a run or bike ride it says check fitbit app ?

 

Moderator Edit: Clarified Subject + Format.

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‎07-30-2018 03:57

‎07-30-2018 03:57

@Mike.Stevens59  I am moving your thread to the iOS forum.  I think you might get more help there.

 

This additional information might help

  • What tracker are you using?
  • What model iPhone are you using?
  • What iOS operating system are you using?
  • Do you have the latest version of the Fitbit app?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

View best answer in original post

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3 REPLIES 3

‎07-30-2018 03:57

‎07-30-2018 03:57

@Mike.Stevens59  I am moving your thread to the iOS forum.  I think you might get more help there.

 

This additional information might help

  • What tracker are you using?
  • What model iPhone are you using?
  • What iOS operating system are you using?
  • Do you have the latest version of the Fitbit app?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎07-30-2018 08:19

In response to LZeeW

‎07-30-2018 08:19

Hello, thank you, I have tried the old trick of turning of both the iPhone and the watch and low and behold it is now working, obviously just a strange one as I didn't change any settings ,

thanks anyway !

 

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‎07-31-2018 08:07

In response to Mike.Stevens59

‎07-31-2018 08:07

Hello @Mike.Stevens59, have a warm welcome to the Fitbit Community, it's great to have you on board. It's always a pleasure @LZeeW, thanks for all your help. Smiley Happy

 

@Mike.Stevens59, I appreciate you have come back and let us know your issue has been resolved after restarting your Fitbit device and your phone. I'm very glad! 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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