Unable to view Challenge Sneak Peek

[amy423]

Since the recent update with the new dashboard, I am unable to view sneak peek on challenges. The link does not do anything. 

Moderator Edit: Clarified Subject.

[LZeeW]

Hello @amy423 and welcome to the Help forums.  Please try the following, if you haven't done so already:

• Force quit the app and re-open it
• If that doesn't work, try deleting the app and re-downloading it

Please report back if this doesn't work, so it can be referred to the engineers.

Also, if you need to report back, what model iPhone do you have and what version of iOS are you using?

[MarcoGFitbit]

Hello @amy423 thanks for joining the Fitbit Community, it's great to have you on board. It's great to see you too @LZeeW, thanks for your help. 

I appreciate your participation in the Forums and for sharing your experience with us. At this momnet, I would like to suggest you to try the troubleshooting steps @LZeeW kindly recommended and if you found their post useful, please mark it as a solution. This will be very helpful to other members of the Community facing the same situation. 

Additionally, if there's anything else we can do for you, please feel free to reply. 

[amy423]

I received a new challenge today and tried your suggestions. I reinstalled the app and it still does not work. I have an iPhone 7 Plus running iOS 12.2

[LZeeW]

@amy423   I also received a challenge over the weekend and the Sneak Peek did not work.  @MarcoGFitbit I think this needs investigation.

[MarcoGFitbit]

Hello @amy423 thanks for taking the time to reply, I hope you're doing well. It's nice to see you around @LZeeW, thanks for your input on this thread. 

First of all, I would like to apologize for the delay in the response. At this moment, I have forwarded the information you have provided to our team. Once we have more to share with you about this situation, we'll make sure to post it here in the official Forums. 

Thanks for your patience and understanding, if there's anything else we can do for you in the meantime, please feel free to reply. 

[Allan_K]

You’re not alone. The new app is broken. Sneak peek does not work. I have spent hours trying to resolve this, re-installing the app, signing out, shutting down etc. same results. Fitbit, please take ownership of this issue, and stop waiting our time.

[Blowe227]

I’ve tried everything you suggest and I still cannot sneak a peak 

[SunsetRunner]

I’ve tried all the suggestions, and it still doesn’t work. I also dislike the new way having to scroll up and down to view things.  

IPhone 8

IOS 12.3.1

[Blowe227]

It’s been nearly 2 mo this. Do we have any timeline on fixing this issue?  It’s getting quite trying to deal with. 

[Truckerwife18]

I am also having this issue and I have a iPhone XS Max version 12.3.1. Thinking maybe I shouldn’t have switched over to the new version.  Sometimes I even have issues joining challenges as well. I have to accept it a couple of times before it actually updates and says I’ve joined. 

[Blowe227]

I’ll get messages that I’m maxed on active challenges with 4-5 active challenges. I was just out into this version - no option provided. I’m getting used to the new flow but the bugs are getting tiresome after all of this time and no Fitbit moderator seems to be responding to this chain any longer either. 

[Mooneya]

Having same issue - clicking on sneak peak does nothing 

using iPhone 7 iOS 12.3.1

[SunsetRunner]

I post but cannot see anything that I just posted unless someone comments on it and still no sneak peek.  I cannot start any challenges.

[callist007]

This is ridiculous. It's been over two months and there is still no fix for this. It's very apparent that they truly don't care about any of the issues from the new dashboard, and it's extremely frustrating. Fix this!!

[Allan_K]

did as requested. Closed app, re-booted phone, deleted and re-installed the app. Same thing, still can not sneak peak challenges. iPhone: iPhone SE iOS: 12.4 This 4 month old issue is very frustrating

[Mooneya]

And now having issues trying to accept some challenges - won’t accept and just throws me back out to the home screen - 

fix it please 🙄

[Eva_s23]

This is exactly what is happening to me. Getting invites to challenges, yet cannot accept them nor sneak peek. 

[Wc1313]

I too am unable to join a challenge or view sneak peek. This started after I upgraded to the new dashboard. 

[Wc1313]

Can we have an update from Fitbit. The challenges are part of my daily routine.