Unlock with your phone

[Wardy2019]

Hi I was given an iconic but pin was locked by my sisters daughter.

I have  downloaded the app but when I try to connect it’s asking for the 4 digit pin showing on the phone yet all I get is unlock with your phone?

I cannot get into account as I’ve not even set the watch up and I have also tried all the reset options?

please help??

[SunsetRunner]

Hi @Wardy2019 - You need to contact your sister’s daughter for the PIN. Otherwise Fitbit recognizes her as the lawful owner. 

[Wardy2019]

Would love to if she knew what she typed in on the last 10 attempts 😕

Moderator edit: personal info removed

[SunsetRunner · Accepted solution]

I understand. Try contacting Support. Also, please edit your reply and remove the phone number. This is a public forum. You don’t want your number here. 

[Wardy2019]

Bloody email reply! Cannot seem to edit have asked support!

thank-you for your reply

[SunsetRunner]

@Wardy2019 - I’ve contacted a moderator to edit the post for you. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Wardy2019. It's nice to see you around @SunsetRunner. 

@Wardy2019 I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Ionic being locked by your sister's daughter. Thank you for your efforts to resolve this. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

If you would like to edit your original post, you can click the title of the post, then click the Options drop down menu at the top right of your post. Select "Edit post" then make the necessary changes and click "Post" to publish the updated version.

@SunsetRunner thank you for your support!

I'll be around if you need further assistance.