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Update Ionic OS to 3.0 - not working

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‎02-28-2019 09:56 - edited ‎02-28-2019 09:57

‎02-28-2019 09:56 - edited ‎02-28-2019 09:57

I have been trying for 2 days to update my Ionic to version OS 3.0

My Iphone App still shows the option to Update Tracker  'Update to Fitbit OS 3.0' which I have done, and twice it was unable to complete.

My Ionic shows a building type of face, no clock face or menus to access.  I can't cancel out of anything.

I have no clue what to do next???

 

 

Best Answer
1 REPLY 1

‎03-01-2019 07:47

‎03-01-2019 07:47

Hi @julie_popi, thanks for stopping by! 

 

If you haven't already done so, try a restart: 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Ionic doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.

Finally if that doesn't work you can try to set it up as a replacement device. 

 

I hope that helps. Let me know how it goes! Cat Happy

GraceG | French and English Community Moderator, Fitbit


On ne voit bien qu’avec le cœur. L’essentiel est invisible pour les yeux. ♥
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