Update error

[LouiseO]

After updating last night, display on phone shows bar half full with an exclamation mark. I’ve never seen this before and it won’t work. I’ve had Fitbit HR two and a half years and many updates are problematic. I’m really tired of this fitbit!

[ACG]

Hey @LouiseO

Had that problem with mine also. 

Here is how I finished the update. 

Go to your Bluetooth settings on your iPhone and find your tracker, tap the (!) exclamation point and select "Forget this device".

To pair your tracker's Bluetooth from the Fitbit app do the following:

From your mobile Dashboard tap the Account icon
Tap your tracker's picture on the left side
Tap Notifications; move the slide over till it turns green, then a pop-up message should appear requesting permission to set up your tracker to your iPhone's Bluetooth
Tap Pair when prompted too
Let the download complete, be patience.
Now do a sync

More info on how I got it to complete the download
https://help.fitbit.com/articles/en_US/Help_article/2047

Forget your device video
https://www.imore.com/how-to-fix-bluetooth-iphone-ipad

Syncing Article
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

[LouiseO]

Thank you! It worked! So frustrating though when this happens.

Sent from my iPhone
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[ACG · Accepted solution]

Great @LouiseO

You can mark this solved if you like.