Update locked up, app won't download.

[Grace415]

Attempted numerous times to install latest update, but it froze up every single time. Then the app wouldn't open at all. Finally deleted app and attemped to re-install. Now the app locks up during the install process and fails to install. MANY failed attempts. 😞 Please help!

[DerrickS]

Hi @Grace415 and welcome to the Fitbit Community.

Out of curiosity, what type of iOS device are you using and what iOS version is it running(ie iOS 10, iOS 9.3, etc)?

Also does rebooting your iOS device help?

Lastly, I'd make sure that you are using a strong internet connection, either via WiFi or mobile data, when downloading the Fitbit App.

[Grace415]

iOS 10, yes I have rebooted and rebooted and rebooted.  My phone was hooked to home WiFi each time, and it also gives me a message when I am not connected to WiFi.  The phone does not show the app as downloaded at this time, and still when I attempt to install it, it locks up and never installs.

[Grace415]

Sorry--it's an iPhone 6.

[Grace415 · Accepted solution]

The only solution to the download problem was resetting iPhone to factory settings.  Once we did that, I was able to download the app again, having removed it and many failed attempts at re-installing it.  I am so glad to have the app back.

[MarkW58]

Unacceptable "solution". Resetting my phone to factory settings is a nightmare. No. Just no. There has to be something else. 

[Grace415]

So sorry-it was the only solution that worked. I was ticked off about it as well!!! Luckily my son was able to reload my phone from iCloud after the reset, so it was rather painless.

[Grace415]

So sorry-it was the only solution that worked. I was ticked off about it as well!!! Luckily my son was able to reload my phone from iCloud after the reset, so it was rather painless.