05-30-2016 01:50
05-30-2016 01:50
05-30-2016 06:17
05-30-2016 06:17
Hi there @Mrs_Wonka. Welcome to the Fitbit Community! 🙂
If nothing happens after clicking on "Update tracker", try to log out of the app and log back in with the same email address and password. Once you're back in, see if it still tells you that there is an update available. If so, try to update your tracker and see how it goes.
Hope this helps!
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07-19-2016 06:22
07-19-2016 06:22
This worked for me. Since I didn't know how to log out of the iphone app, I deleted it and downloaded it again from the app store. When I logged in again, the update went through right away.
07-19-2016 06:27
07-19-2016 06:27
Hi there @Bryguy424. Welcome to the Fitbit Community!
I'm happy to hear that reinstalling the app worked for you and that you're now back on track! 😄
If you need any help in the future, be sure to let me know and I'll be happy to help!
Help others by giving votes and marking helpful solutions as Accepted
07-19-2016 07:30
07-19-2016 07:30