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Update tracker

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‎05-30-2016 01:50

‎05-30-2016 01:50

Hi

I just got a replacement Charge HR (previously had a Charge). Set it all up but it says "update tracker"

I click on the update link and nothing happens.

Does anyone have any suggestions?

Cheers
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4 REPLIES 4

‎05-30-2016 06:17 - last edited on ‎03-25-2025 08:22 by Fitbit Moderator

‎05-30-2016 06:17 - last edited on ‎03-25-2025 08:22 by Fitbit Moderator

Hi there @Mrs_Wonka. Welcome to the Fitbit Community! 🙂

If nothing happens after clicking on "Update tracker", try to log out of the app and log back in with the same email address and password. Once you're back in, see if it still tells you that there is an update available. If so, try to update your tracker and see how it goes.

Hope this helps!

Ferdin | Community Moderator, Fitbit

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‎07-19-2016 06:22

In response to FerdinandFitbit

‎07-19-2016 06:22

This worked for me.  Since I didn't know how to log out of the iphone app, I deleted it and downloaded it again from the app store.  When I logged in again, the update went through right away.

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‎07-19-2016 06:27 - last edited on ‎03-25-2025 08:22 by Fitbit Moderator

In response to Bryguy424

‎07-19-2016 06:27 - last edited on ‎03-25-2025 08:22 by Fitbit Moderator

Hi there @Bryguy424. Welcome to the Fitbit Community!

I'm happy to hear that reinstalling the app worked for you and that you're now back on track! 😄

If you need any help in the future, be sure to let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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‎07-19-2016 07:30

In response to Bryguy424

‎07-19-2016 07:30

Perfect approach, @Bryguy424!
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