help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Update tracker

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-30-2016 01:50

‎05-30-2016 01:50

Hi

I just got a replacement Charge HR (previously had a Charge). Set it all up but it says "update tracker"

I click on the update link and nothing happens.

Does anyone have any suggestions?

Cheers
Best Answer
0 Votes
4 REPLIES 4

‎05-30-2016 06:17

‎05-30-2016 06:17

Hi there @Mrs_Wonka. Welcome to the Fitbit Community! 🙂

 

If nothing happens after clicking on "Update tracker", try to log out of the app and log back in with the same email address and password. Once you're back in, see if it still tells you that there is an update available. If so, try to update your tracker and see how it goes.

 

Hope this helps!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎07-19-2016 06:22

In response to FerdinandFitbit

‎07-19-2016 06:22

This worked for me.  Since I didn't know how to log out of the iphone app, I deleted it and downloaded it again from the app store.  When I logged in again, the update went through right away.

Best Answer

‎07-19-2016 06:27

In response to Bryguy424

‎07-19-2016 06:27

Hi there @Bryguy424. Welcome to the Fitbit Community!

 

I'm happy to hear that reinstalling the app worked for you and that you're now back on track! 😄

 

If you need any help in the future, be sure to let me know and I'll be happy to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

Best Answer
0 Votes

‎07-19-2016 07:30

In response to Bryguy424

‎07-19-2016 07:30

Perfect approach, @Bryguy424!
Best Answer
0 Votes