help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Updated App won’t save Alarms anymore

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2017 03:13

‎10-10-2017 03:13

Since my lay st app update I lost my recurring alarms and when I try to reset them it won’t aave any alarms. It lets me put in the time and day of week  and say “save” but then the alarm disappears. Anyone else having this issue and/or know how to fix?

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-11-2017 09:24

‎10-11-2017 09:24

Hello @Jim_hou, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, Are you currently running version 2.41 or 2.41.1 in the Fitbit app? (go to Account > Help to check the version). If you're running version 2.41, please update the app and try to set up a new alarm. If you have already updated and the alarms are still not getting saved, please reply to me so I can check this further. 

 

Thanks for your patience and understanding; additionally, if you need anything else, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

Best Answer
1 REPLY 1

‎10-11-2017 09:24

‎10-11-2017 09:24

Hello @Jim_hou, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention, Are you currently running version 2.41 or 2.41.1 in the Fitbit app? (go to Account > Help to check the version). If you're running version 2.41, please update the app and try to set up a new alarm. If you have already updated and the alarms are still not getting saved, please reply to me so I can check this further. 

 

Thanks for your patience and understanding; additionally, if you need anything else, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer