10-07-2016 06:38
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10-07-2016 06:38
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10-07-2016 07:02
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10-07-2016 07:02
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10-19-2016 05:56
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10-19-2016 05:56
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Hi there @CandyBar83 and @Chandler458, good to see you around and since its been a few weeks since you posted, let me ask you how it goes so far? Is the issue still persisting?
If the issue still persists, please take a look at this other post for Syncing troubleshoot for iOS devices.
Catch ya later and hope this helps.
"Great things are done by a series of small things brought together.” What's Cooking?
10-19-2016 06:41
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10-19-2016 06:41
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On an unrelated note and while I have your eyes, I received my Alta as an anniversary present in June. One of the springed sides broke recently. Am I able to get a new charger since I am still under the manufacture warranty?

10-19-2016 07:07
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10-19-2016 07:07
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Hi there @CandyBar83 and I'm glad to hear the issue was resolved.
About the replacement, it would be better if you contact our Support team so they can review your device history as your Warranty status. I would say that you are eligible, but we do not handle replacements though our Community so is best our guys form support determine this.
If you need to contact them, here is the link for different options to contact them, either through E-mail, Chat or Phone.
Hope this helps and hope to see you soon.
"Great things are done by a series of small things brought together.” What's Cooking?
10-19-2016 07:12
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10-19-2016 07:12
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