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Updating Charge HR issue

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‎11-10-2017 22:24

‎11-10-2017 22:24

I received a message to update my Charge HR and started the update. The update took three hours and stalled halfway through. I cannot get out of the update and can’t now start the app on my Fitbit. The update on my phone can’t find the Fitbit. I have tried from two different locations and routers. No change. HR will not work now. I get a small battery icon with an exclamation mark showing the update halfway done when I try to turn on the Fitbit

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‎11-10-2017 23:47

‎11-10-2017 23:47

There are some things to try in fitbit's troubleshooting guide for update problems here:

 

https://help.fitbit.com/articles/en_US/Help_article/2047/

 

Good luck!

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‎11-13-2017 22:25

‎11-13-2017 22:25

The same thing happened to me. On my Fitbit, it looks like it stopped updating halfway through. Really sucks because I use the alarm on it. I sent Fitbit an email. Looks like it’s an issue for a few people. Hope they find a fix ASAP 

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