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V3.18 not working

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‎04-03-2020 02:25

‎04-03-2020 02:25

app hangs during/after clean-up - have tried reinstall, still get the same issue

Best Answer
3 REPLIES 3

‎04-10-2020 17:55

‎04-10-2020 17:55

Hi @FitbitUser102.. Welcome to the Community forums and I'm sorry for the delayed response.

 

Thanks for bringing this to my attention, and the steps tried on your own. Just to confirm, do you mean that the Fitbit app crashes without letting you to open it? If that's correct, please give a try to the following steps:

 

  1. Force quit the Fitbit app and any other app that is open on your phone as instructed here.
  2. Reboot your phone.
  3. Make sure you're using a stable WiFi connection or mobile data.
  4. Try opening the Fitbit app and check your details.

 

Let me know ow everything goes.

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0 Votes

‎04-11-2020 02:20

In response to LizzyFitbit

‎04-11-2020 02:20

Fitbit kan beter zeggen dat de IOS app 3.18 niet synchroniseert. Alle tijd die je erin steekt zal niet helpen. Gewoon een bug die geen prioriteit heeft. Voor mij nooit meer Fitbit.

Best Answer
0 Votes

‎04-11-2020 04:47

In response to LizzyFitbit

‎04-11-2020 04:47

After installation of V3.18, my fitbit Versa 2 would not sync successfully with the IOS app.  Tried multiple times.  Cycled bluetooth on iPhone....rebooted phone...reinstalled Fitbit app...reset Fitbit.  It finally sync'd.  Not working properly.  This was the most difficult app update so far.

Best Answer