Versa 2 Alexa controller Id

[Jay8993]

When I try to use Alexa on my new Versa 2, it say thinking and then “What is your controller id?”. This is true for any command to Alexa.

How do I get Alexa working on the versa 2? I am using iPhone X with ios13 

[SunsetRunner]

Hello and welcome to the Fitbit Community @Jay8993 

Thank you for coming to the community with your question. I understand you’re wanting to get Alexa to work with your Fitbit Versa 2. This link here will give you a complete guide on how to set up and use Alexa with your Versa 2: https://help.fitbit.com/articles/en_US/Help_article/2009/?q=Alexia&l=en_US&fs=Search&pn=1

😃 Please let me know if this answers your question. If this does indeed answer your question could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[LZeeW]

@Jay8993   I suggest you disconnect your Alexa and set it back up again.  If you get the same result, then your should contact Support .  You might have a bad Versa 2.  The term "controller id" is a term that I have seen used when two devices "talk" to each other.  In the world of hardware/software, Alexa is software installed on your Versa 2 (hardware).  

iOS 13 has been causing problems with notifications.  No report of Alexa problems.