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Versa 2 Not Connecting to Bluetooth on iOS 13.3

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‎12-22-2019 23:17

‎12-22-2019 23:17

So, here's what happened in the last 24 hrs. First, my Versa 2 froze while I was starting a workout and it reset itself. Since that time, the Versa 2 is not able to connect to Bluetooth at all or sync with my phone in any way. 

Here are the steps I haver taken so far with no success: 

- Turned Bluetooth on and off on iPhone

- Turned Versa 2 off and back on again

- Removed Versa 2 from my iPhone's Bluetooth Menu

- Removed Versa 2 from my Fitbit Account

- Factory Reset Versa 2

- Tried setting up the Versa 2 as a new device.

I cannot get the Versa 2 to show up under bluetooth on my phone, nor can I get past the 'Searching...' phase of the setup process on the Fitbit app. It appears that my Versa 2 is no longer sending out a Bluetooth signal. 

Any tips?

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3 REPLIES 3

‎12-23-2019 06:28

‎12-23-2019 06:28

Hello and welcome to the Fitbit Community @Zanadros 

I understand you’re experiencing syncing issues. You have done some awesome troubleshooting steps! I would suggest looking here to see if your IOS device is compatible with the Fitbit App: https://help.fitbit.com/articles/en_US/Help_article/2315 Hopefully your device is indeed compatible. 
Although a simple troubleshooting step have you tried force shutting the Fitbit App and restarting your device? 
Here’s how: 

log out of your Fitbit App

force shut the app by swiping it upward 

turn off your iOS device completely, wait 1-2 mins then restart your iOS device 

log back into your Fitbit App as you normally would with your email address and password 

now try to sync your Versa 2

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

Keep me posted

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‎12-23-2019 15:21

In response to SunsetRunner

‎12-23-2019 15:21

Thank you for the tips. I have tried all of the steps mentioned in all of the articles you linked. None of them are working. The Versa 2 will simply not pair with my iPhone X. It was working perfectly for the last month and then after it froze and rebooted, it no longer works.
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‎12-23-2019 17:56

In response to Zanadros

‎12-23-2019 17:56

Hello again @Zanadros 

I think based on all the troubleshooting steps you have taken I would suggest calling Fitbit Customer Service. Make sure you have the list of all troubleshooting steps you have already taken handy to avoid having you repeat steps you have already taken. Here are ways you can contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs 

I’m really sorry I was unable to help

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