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Versa 2 iPhone app - can't add food

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‎06-21-2020 12:01 - last edited on ‎06-25-2020 12:38 by

‎06-21-2020 12:01 - last edited on ‎06-25-2020 12:38 by

my Versa2 iPhone app seems "hung" - can't add food or view anything beyond the dashboard.  . Nothing happens when I click the plus icon.  Something seems to have caused it to hang.  When I log in with my laptop - no problem.   Only a problem on my iPhone.   Any suggestions?   Thank you

 

 

Moderator edit: subject for clarity

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‎06-25-2020 12:44 - last edited on ‎09-14-2024 11:10 by Fitbit Moderator

‎06-25-2020 12:44 - last edited on ‎09-14-2024 11:10 by Fitbit Moderator

Welcome to the Fitbit Community, @Dave19725.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with the Fitbit app on your iPhone. I am glad to help you with that. I recommend doing the following:

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Try to log food and check your details.

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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