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Versa 2 not getting any notifications

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‎05-09-2020 17:33 - last edited on ‎05-10-2020 16:09 by

‎05-09-2020 17:33 - last edited on ‎05-10-2020 16:09 by

Just received my Versa 2 and I am not getting any notifications from my iPhone 11 Promax.  I have checked all my settings, restarted both my Fitbit and phone. Still nothing. Do I need to return it? What else can I do?

 

 

Moderator edit: subject for clarity

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‎05-10-2020 16:08

‎05-10-2020 16:08

Welcome to the Fitbit Community, @JessaC.

 

I am sorry to hear you don't receive any notifications on your new Versa 2 from your iPhone 11 Pro Max. Thanks for trying to resolve this and I am here to help.

 

I understand your concern, however, before considering other options, it’s important that you carefully confirm and update your notifications settings on your iPhone. Please follow all instructions in Troubleshooting quick tips for iPhones.

 

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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