Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 step accuracy concern

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

My husband and I both have versa 2. We walk the same distance every day together. I am 5 feet he is 6 feet. He ends with hundred of extra steps than I do. Help. Is my settings off or does Fitbit hate women

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

Welcome to the Fitbit Community, @Protesting.

 

I am glad to assist you with your concern regarding your Fitbit Versa 2 tracking your steps accurately. Thank you for providing the additional details. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. If you feel that your step count is inaccurate, confirm the following are correct in the Fitbit app:

 

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values. For more information, see Can I change my stride length in my Fitbit account?

 

For more tips about improving accuracy, see What are some tips to make sure my Fitbit daily activity is accurate?

 

Let me know how it goes. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

Welcome to the Fitbit Community, @Protesting.

 

I am glad to assist you with your concern regarding your Fitbit Versa 2 tracking your steps accurately. Thank you for providing the additional details. Factors such as device placement, dominant or non-dominant hand, and stride length affect the number of steps recorded. If you feel that your step count is inaccurate, confirm the following are correct in the Fitbit app:

 

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values. For more information, see Can I change my stride length in my Fitbit account?

 

For more tips about improving accuracy, see What are some tips to make sure my Fitbit daily activity is accurate?

 

Let me know how it goes. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes
Thanks for your help. I adjusted my wrist band and stride and I think this might have done the trick.
Best Answer

Hi @Protesting, thank you for your reply. 

 

I am glad to hear the issue seems to be resolved after you adjusted your wristband and stride. Thank you for posting the update here. I hope you continue enjoying the Fitbit experience and working on your goals. 

 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members.

 

Keep on visiting the forums. Happy stepping!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes