help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 won't connect to iPhone 11

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-14-2020 19:05 - last edited on ‎12-16-2020 11:01 by

‎12-14-2020 19:05 - last edited on ‎12-16-2020 11:01 by

Hi:

I have had VERSA 2 for last 4 years and I have used it with Android phones as well as IPhone and had no problems. Most recently I purchased IPhone 11 and I was not able to pair it with the phone. I have deleted the app and reloaded the app. Fitbit does not show up in my Bluetooth. I have turned Bluetooth on and off from but nothing is working. I removed all other pairings in my Bluetooth. Now my Fitbit is giving me an error indicating” www.Fitbit.com/set up.  Please need help. 

 

 

Moderator edit: subject for clarity 

Best Answer
0 Votes
1 REPLY 1

‎12-16-2020 11:01 - edited ‎12-16-2020 11:04

‎12-16-2020 11:01 - edited ‎12-16-2020 11:04

Welcome to the Fitbit Community, @Dilani.

 

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts. If you still have your old phone please delete any connection to the Fitbit device in its Bluetooth settings as this could cause connection issues to your new phone. After that please try the following on your iPhone 11:

 

  1. Open the Fitbit app and tap your profile picture from the Today tab.
  2. Tap Set Up a Device.
  3. Choose your device and follow the on-screen instructions to continue.

For complete troubleshooting instructions, see Why can't I set up my Fitbit device?

 

Let me know how it goes. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes