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Versa 2 won't update or sync

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‎03-19-2021 15:07 - last edited on ‎03-21-2021 14:53 by

‎03-19-2021 15:07 - last edited on ‎03-21-2021 14:53 by

restarted my versa today because i couldnt change my music from it, it came back on and started up asif it was brand new, i now cant sync it, it says there is an update but it wont let me update it either, i have been trying for 8 hours 😞 lol. HELP

 

 

Moderator edit: subject for clarity 

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‎03-21-2021 14:53

‎03-21-2021 14:53

Welcome to the Fitbit Community, @BrandDN.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend following the steps to set up your watch: How do I set up a replacement device or add a second device to my account? If you're experiencing any difficulties, please find the troubleshooting tips here. For troubleshooting instructions to update your watch, see Why can't I update my Fitbit device?

 

You can find information about listening to music on your Fitbit watch at How do I listen to music and podcasts on my Fitbit watch?

 

Hope this helps!

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