Versa 3 not receiving Telegram notifications

[PF2021]

Hi I have a versa 3 and my phone is iPhone iso 14 and I can’t get telegram notifications any way that can be changed ?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @PF2021, welcome to the Community Forums.

I appreciate the details that were shared in your post. If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

I'll be here if further assistance is needed.

[PF2021]

Can you please tell me if telegram is actually one of the apps that will work with the versa 3 and iOS 14 ?? I followed all your steps and they are generalised and not telegram specific . Please can you help 

[SunsetRunner]

@PF2021-  I checked the apps listed as available  for my Fitbit Versa 3 but did not see a Telegram app. If you can provide exactly what you mean by “Telegraph” we may be better able to help. 

To search apps, open the Fitbit app on your iPhone, then tap Account - Versa 3 > Apps > All Apps. 

[LZeeW]

@PF2021   Can you please verify that your have looked in the following place:

• Tap on your profile picture
• Tap on your Versa 3 tile
• Tap on Notifications
• Tap on App Notifications
• Is Telegram on your list of apps and is it toggled to On

I haven't used Telegram, but I believe this is how you manage it.

[PF2021]

No I been expecting it to be there but it’s not , is there any reason why ? 

[PF2021]

Sorry I mean telegram not telegraph it’s a messenger app

[LZeeW]

@PF2021   Please check that you have allowed Notifications in the Telegram app in the Notifications settings of your iPhone.  My only other suggestion is to delete the Telegram app, restart your iPhone, then re-download the Telegram app.  Allow Notifications during set up, then see if it shows up on your Fitbit app notifications.  It won't show up until someone contacts you using Telegram. 

[PF2021]

Thank you but unfortunately nothing seems to work. 
has anyone with versa 3 and iPhone iOS 14 got this working ??? I appreciate they you are all trying to help but for some reason that’s the one thing that doesn’t work 

[Guy_]

@PF2021It works for me on Android.

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Notifications

And verify the top 4 items are correctly defined.

Also

App notifications

and select any apps you want to hear from.

Notably Telegram

[LZeeW]

@PF2021   There is one more specific troubleshooting step that hasn't been mentioned. 

• Tap on your iPhone Settings
• Tap on Bluetooth
• Tap on the blue i in a circle on your Versa 3 tile
• Toggle Share System Notification off then on

A while ago, an iOS update cause HUGE notifications for some users.  This step was emphasized in the fix.

@Guy_ 's experience suggests that this is a specific iOS issue.  I am moving this to the iOS forum.  Let's hope another iOS user has an epic suggestion.

[LiliyaFitbit]

Thank you for your reply, @PF2021. It's nice to see you around and thank you for your helpful tips, @SunsetRunner @LZeeW @Guy_.

@PF2021 I appreciate your efforts and the additional details. In order for the Telegram app to appear on the list of apps for notifications, you need to allow Telegram to send notifications to your iPhone: iPhone's settings > Telegram > Allow Notifications. Once you receive a notification from Telegram app on your iPhone, the Telegram app will appear on the list. You can ask your friend to send you a message through Telegram, you should receive a notification of this message on your iPhone's notifications center. Once you see the message, force quit the Fitbit app, re-open it and check if the Telegram app is showing on the list of the apps.

Hope this helps!