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Versa Lite not receiving notifications

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‎10-27-2019 19:29 - last edited on ‎10-29-2019 20:53 by Fitbit Moderator

‎10-27-2019 19:29 - last edited on ‎10-29-2019 20:53 by Fitbit Moderator

I have An iPhone 7. I realize there seems to be an issue with the text message feed or sync etc between products. I just bought he versa 2 lite but would like to know what the status on a fix is???? This is one of the reasons for owning the Fitbit. I just need to know otherwise I am thinking of returning. Thanks 

 

Moderator edit: updated subject for clarity

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‎10-28-2019 06:02

‎10-28-2019 06:02

Hello and welcome to the Fitbit Community @Donna1970 

Congratulations on the Fitbit Versa Lite. I understand you have concerns about the notifications issues currently being experienced by some users. Currently this is a known issue that Fitbit is aware of. You can find current information here on this thread: https://community.fitbit.com/t5/iOS-App/Stopped-seeing-notifications-after-updating-to-iOS-13/td-p/3...
I can assure you that the Fitbit Team is working hard to resolve this issue. I can’t offer a timetable on when this fix will be forthcoming but the link I provided you can offer tips, possible workarounds that might help as well as updated information on this issue.

I’m sorry I couldn’t provide you any further information. Good Luck to you. 

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‎10-28-2019 06:44

In response to SunsetRunner

‎10-28-2019 06:44

Thank you. I will look I at the links. I have limited time to return the Fitbit that I purchased as an upgrade from my Charge 2. 

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