Versa Lite not recognized by iOS App

[Rohit_Awasthi]

Fitbit mobile App (version 3.22) for iOS is not recognising Versa Lite after iOS version update to 13.5

[Rohit_Awasthi]

Post upgrade to latest iOS version, initially I faced challenge in sync and notifications on my Versa Lite. On following steps suggested in community I uninstalled the app and then reinstalled. Now when I try to connect my Versa Lite it is not detected during search. Someone please help fixing this.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rohit_Awasthi.

I am sorry to hear your Versa Lite is not recognized after the iOS update to 13.5. Thanks for trying to resolve this and I am here to help. If you've removed the watch from your Fitbit account, I recommend trying the following:

1. Go into your phone's Bluetooth menu.
2. Tap on the icon next to your Fitbit device.
3. Press Forget this device.
4. Force quit the app.

5. Restart the phone.

6. Restart the device: How do I restart my Fitbit device?

7. Try to set up your watch again. 

For complete troubleshooting instructions, see Why won't my Fitbit device sync?

Let me know how it goes, I'll be around. 

[Rohit_Awasthi]

Thanks for responding to my post, LiliyaFitbit
I have tried all the steps shared but not able to succeed. Apart form the
steps mentioned in the link you have shared, I tried below alternatives as
well:
- Installed the Fitbit App on iPad and tried connecting the Versa Lite. It
is not detected.
- Installed the Fitbit App on an Android phone, created a new ID and tried
connecting my device. Still it was not detected.
Installed the Fitbit App on a different iPhone and tried connecting the
device. Still the problem persists.
All permutations and combinations viable have been tried but to no avail.
Is there any proven step-by-step method to resolve this issue?

Did anybody from Fitbit conduct no-break tests of all the devices with the
new iOS update? It is difficult to understand how such defects got missed
by your testers and now end users are getting impacted.

--------------------
Regards,

Moderator edit: personal info removed

[LiliyaFitbit]

Hi @Rohit_Awasthi, thank you for your reply.

I appreciate your efforts and the additional details. I totally understand how you are feeling and appreciate your feedback. Our team is always working on our products and services, and your comments are always welcome. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.

[EasyStrider]

I'm having the same issues with syncing and device recognition too with iOS13.7.  I have followed all the steps recommended and still is not fixed.  Has anyone fixed this at Fitbit yet?

[LiliyaFitbit]

Hi @EasyStrider, it's nice to see you again in our Community Forums. 

Thank you for joining the thread and sharing that you're experiencing the same issue with your watch. I appreciate your efforts and the additional details. I could see that you got in touch with our Support team about this. Since they have access to your case details, I've sent this information to them and they will be contacting you soon via email. I know they will be glad to help you out and provide a solution, please keep an eye on your inbox. 

I'll be around if you have any questions.