Versa Lite not syncing, even after troubleshooting

[mathildan]

I have tried all different ways to sync my Versa Lite to my iPhone but it´s not working. Yes, I´ve tried troubleshooting it and I´ve also tried the other tips on the FitBit site but nothing is working. Have anyone experienced the same thing? 

[SunsetRunner]

Hello @mathildan 

Im not sure what other tips you have but hopefully I can help. Have you recently updated your device to the iOS 13 or the iOS 13.1? If so the Bluetooth is a bit tricky with the new update as well as stricter permissions for your apps to connect to Bluetooth. Try this: 

maybe this will help point you in the right direction to what I discussed in my previous post 😉

How to allow or deny Bluetooth for apps in iOS 13 or iPadOS?

• On your iPhone or iPad, go to Settings > Privacy > Bluetooth.
• You should see a list of every app that requested Bluetooth access on your device.
• Turn the switch on or off for each device.

😃 I hope this solves your syncing issue. Please let me know 

[mathildan]

Hi!
Thanks for the quick respons.
No, I have iOS12.4.2.

I tried that, but unfortunately it didn´t work...

Sincerely,
Mathilda

[SunsetRunner]

Hello @mathildan 

Have you tried updating your iOS? Currently there iOS 13 and 13.1?

[SunsetRunner]

Also @mathildan I would suggest going to the Fitbit Versa lite thread and look there as well. I peeked in and this situation is being discussed so maybe you might find some suggestions that might work for you. You can find that thread here: https://community.fitbit.com/t5/Versa-Smartwatches/bd-p/versa

I wish I could be more help