Versa Lite not syncing

[AlisonRobinson]

I have not been able to sync my versa lite for 8 days now. I have sent 5 emails and followed all the advice. I have been told it is a known issue and I have to wait. I find this unacceptable as I have only had the versa lite for 6 months. I have asked for a replacement but they have said I have to wait. I am not happy. 

[LizzyFitbit]

Hi @AlisonRobinson. Welcome to the Community forums.

Thanks for letting me know that your Versa Lite isn't syncing, as well for the steps that you've tried along with our Support team. I understand how you're feeling about now being able to update your data and appreciate your feedback as it'll help us to work and improve our products and services. While I don't have access to your case details, my best advice is to keep an open communication with them so you can receive more details about your watch and their resolution. Be sure that your comments won't go unnoticed.

[Carrowan]

I have tried everything and nothing works

i would like a replacement since I have 

had it for only a little over 2 months.

i orders it through Amazon.  I will 

contact them.

Moderator edit: format

[LizzyFitbit]

Hi @Carrowan. Welcome on board. I'm sorry for the delayed response.

Thanks for trying the steps posted above and I'm sorry that you continue having issues with your Versa Lite. I know where you're coming from as your watch should be syncing correctly and appreciate your feedback shared in this post. I've got in touch with our Support team and it seems they're already handling your case via email. I'd recommend to keep an open communication with them so you can receive more details about this situation.

If you have any other question, let me know.

[Carrowan]

I have returned the Fitbit and now have an apple
Watch so your services are no longer needed.
Thanks

Sent from my iPhone

[LizzyFitbit]

Hi @Carrowan. I'm glad to see you again and I'm sorry for the delayed response.

Thanks for the update and for taking the time to share your thoughts about your experience. I'm sorry that you've gone through this situation and please know that our team often reviews the comments posted by our members as they help us to improve our products and overall environment. Your feedback won't go unnoticed and you're always welcome back to the Fitbit family.

I'll be around if you have another question.