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Versa Lite will not sync

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‎09-01-2019 16:27 - last edited on ‎09-02-2019 10:43 by Fitbit Moderator

‎09-01-2019 16:27 - last edited on ‎09-02-2019 10:43 by Fitbit Moderator

I’m pretty frustrated!  My Fitbit will not sync so I tried rebooting everything and deleting it all to restart. Now the app will not find my Versa Lite. Any suggestions?

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎09-02-2019 10:48

‎09-02-2019 10:48

Hi @Keepingtrax. Welcome to the Community Forums.

 

I'm sorry that your Versa Lite isn't syncing with the Fitbit app, and thank you so much for the steps that you've tried prior posting. You did a great job with them! I was checking with our Support Team and apparently they already took your case under their wings to provide you with assistance. Please make sure to check your inbox so you can receive their reply.

 

Hope to see you around!

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‎09-02-2019 11:38

In response to LizzyFitbit

‎09-02-2019 11:38

Yes thank you I have heard from them, we are still trying to solve the issue. Unfortunately it went from bad to worse. Ugh! My device is not responding at all anymore.

Sent from Mail for Windows 10
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‎09-05-2019 07:37

In response to LizzyFitbit

‎09-05-2019 07:37

Thank you, yes it was determined that my device was defective so they are replacing it. Very good customer service!

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