Versa Lite won't pair and shows "Data not cleared sync & try again"

[Awie]

Hi I have been struggling with my fitbit recently, It started by dropping the bluetooth and loosing the device info. I tried removing the device from my bluetooth and pair it again. But last night it refuse to pair until my watch screen showed a cross sign X followed by data not cleared Sync & try again.

I tried this so many times but failed. Please assist 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Awie. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Fitbit Versa Lite. Thanks for trying to resolve this and I am here to help. I recommend doing the following:

1. Turn off Bluetooth on your phone, then back on.

2. Follow the instructions from this help article: Why can't I update my Fitbit device?

Let me know how it goes, I'll be around. 

[Awie]

Thanks for your response, I tried following the instructions. However my watch screen is like this

[Awie]

If lucky the setup process fails at this point,and gives the error shown on the screen grab

[LiliyaFitbit]

Hi @Awie, thank you for your reply. 

I appreciate your efforts and the additional details, thank you for providing a photo and a screenshot. Since the issue persists, I've sent your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions. 

[vic99]

I m getting "data not cleared sync and try again" error message. I can't access anything on my Versa Lite.

Thanks

[vic99]

Hello,

I have the same error.

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @vic99. I am sorry for the delayed response.

Thank you for joining the thread and sharing that you're experiencing the same issue with your Versa Lite. I recommend doing the following:

1. Turn Bluetooth on and off on your phone.
2. Remove your watch from the list of Bluetooth devices paired to your phone. On your phone, go to Settings > Bluetooth > find the watch in the list > find an option to forget the device.
3. Put your watch in the charging cable and reconnect your watch to your Fitbit account: 

- Tap the Today tab, and tap your profile picture. 

- Tap Set Up a Device. 

- Choose your device and follow the on-screen instructions to continue.

Keep me posted on the outcome. 

[Canrun88]

I did the procedure and still get update failed message. What do I do now?

[Canrun88]

Still get error message

what now?

[LiliyaFitbit]

Welcome to the Fitbit Community, @Canrun88.

Thank you for joining the thread and sharing that you're experiencing the same issue. I appreciate your troubleshooting efforts and I am glad to assist you. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts.

Let me know if you have any questions.

[Awie]

I ended up returning mine 

[LiliyaFitbit]

Hi @Awie, thank you for your reply. 

I am sorry to hear you returned your device. I appreciate the update and hope you could give Fitbit another opportunity in the future. 

I'll be around if you have any questions. 

[Mybackhurts]

Sorry to intervene, but I also have the same problem with the red screen 'data not cleared'. Bit hard when u can't sync with the phone.. Already bought new phone because of the earlier problem that the time was running behind quite quickly.

I disconnected from the earlier phone and when trying to reconnect, it didn't work. Contacted customers service.. Their advice : use another phone to synch and update the watch with and then it should work again.

Now I've got new phone. For a sec it seemed to work even connected and gave correct code, but then connection seemed to have disappeared. Would ve been nice if u 'd shared the solution that worked, for other people having same problem and when googling, find these posts...